Delete your account
You can permanently delete your DepthPix account and the data linked to it at any time, right inside the app. It takes a few seconds and happens straight away.
Delete your account in the app
- Open DepthPix on your Android phone and make sure you're signed in.
- Tap the Settings tab in the bottom bar.
- Scroll to the Account section and tap Delete account.
- Read the message and tap Delete to confirm. You'll see “Your account has been deleted.”
The Delete account option only appears while you're signed in. If you're using DepthPix as a guest, there is no account on our servers to delete.
Cancel your subscription first
Deleting your account does not cancel an active Google Play subscription. To stop future charges, cancel it in the Google Play Store app: tap your profile picture, then Payments & subscriptions → Subscriptions → DepthPix → Cancel subscription. If you have a DepthPix subscription, you can also reach this from Settings → Account → Manage subscription in the app.
What is deleted
When you delete your account, we permanently remove from our servers:
- Your account record, login sessions and sign-in identifier.
- Your profile information from Google Sign-In (name, email address and profile photo link).
- Your favourites, collections and shared favourites links.
- Designs saved to your account.
- Your premium and purchase records stored by DepthPix.
- The photo fingerprints used to count your free “Create with your photo” tries.
- Your notification preferences. Your device's notification token is unlinked from the account.
This can't be undone. If you sign in again later, a new, empty account is created.
What may be kept
Google Play keeps its own records of your purchases under your Google account. We may keep limited information when we need it for legal, tax, accounting, fraud-prevention, security or dispute reasons. Copies in backups and server logs may remain for a limited time before they are overwritten.
Data on your phone
Deleting your account removes data from our servers. It doesn't remove files already on your phone, such as downloaded wallpapers or designs saved on the device. Delete them in the app, or uninstall DepthPix to remove everything stored locally.
Can't use the app? Ask us by email
If you no longer have the app installed or can't sign in, email [email protected] from the email address linked to your account:
- Use the subject line DepthPix Account Deletion Request.
- Include the email address you use to sign in to DepthPix.
We may ask you to confirm that the account is yours. After we've confirmed it, we delete the account and its data within 7 days.
Questions
For anything about your account or your data, contact [email protected]. You can also read our Privacy policy.